Terms and conditions

These terms and conditions of sale (hereafter “TCS“) govern without restriction the sale Goossens Paris – 480 479 914 RCS Bobigny, 1 rue Anne Marie Fettier 93300 Aubervilliers, T : 0149151120, [email protected] – (hereafter the “Seller“), holder of the Goossens Paris brand, of items branded Goossens Paris (hereafter the “Items“) offered for sale on the www.chanel-rct.syspark.net/chanel-df/goossens-paris site (hereafter the “Site“).

The Seller delivers Items to the following countries: Austria, Belgium, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, metropolitan France (including Corsica), Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and the United Kingdom (hereafter the “Territory“).

Purchases of Items on the Site are exclusively reserved for adult non-trade consumers having full legal capacity (hereafter the “Customer“). Our sales are retail sales for strictly personal use. Consequently, sold Items can on no account be resold as new by the Customer in commercial firsthand sales circuits. The Seller reserves the right to limit the quantity of Items purchased by the same Customer if the quantity appears incompatible with personal use.

Placing an order on the Site implies the Customer’s unqualified acceptance of all the provisions of the TCS appearing on the Site at the time of ordering. The TCS may be modified by the Seller at any time. The applicable TCS are those in force on the Site when the Customer places an order under the conditions set forth below, which will be provided in paper format in the parcel.

Customers who do not want the contractual relationship to be governed by the new version of the TCS applying to any new orders should cease placing orders on the Site from the effective date of the new version thereof.

These TCS can be saved and/or printed and can be accessed on all the pages of the Site. They are provided in French and English.

To order an Item, Customers are invited to select the Item on the Site and add it to their shopping basket by clicking the “Order” button. Customers can then continue purchasing Items by clicking the “Back” button. Customers can at any point modify or remove selected items on the shopping basket page by clicking the “Basket” icon displayed in the top right-hand corner of all the Site’s pages.

When their selection is complete, Customers are invited to check their shopping basket by clicking the “Basket” icon. At that point they can then correct any typing errors, concerning the nature of the Items in particular, by clicking “Modify” or “Remove“. After checking the details of their orders, Customers must confirm their orders by clicking “Confirm“.

Customers are hereby informed that all items selected in their shopping basket that are not paidfor remain available for sale for other buyers and that the Seller cannot guarantee the price applying on the day the items are selected if the order is not confirmed, as the applicable price is the one applyingon the day the Customer pays.

After confirming the order by clicking the “Confirm” button, Customers have 3 options:

• order as guest (without creating a customer account);
• order using their customer account and logging in with their user name and current password ;
• order by creating a customer account.

A customer account grants Customers access to their personal “My Account” area, in which among other things they can track their orders and view their ordering history.

The Seller cannot accept liability for any inaccurate particulars provided by Customers when they create their customer account and/or place an order.

Customers are required to constantly ensure the security of their Secure Login Details. Accordingly, any purchase made using their Secure Login Details is deemed to have been made by themselves. If Customers lose or forget their Secure Login Details, they can recover them by clicking “Forgot Password” under “My account” (by clicking the button in the top left-hand corner). The Secure Login Details will then be e-mailed to the address provided when the customer account was created.

To finalise an order, Customers must:

• indicate or confirm their address of delivery and billing,
• select the delivery method from among those offered (delivery times and costs vary according to delivery method and are stated at this point),
• check the summary of their order (and modify it in case of error), and
• confirm that they have read and understood these TCS by ticking the box labelled “I have read and I accept these terms and conditions of sale“

They must then accept their order and pay by clicking the “Proceed to checkout” button which brings up the secure payment page.

The sale is only deemed complete after receipt of full payment by the Seller, which is confirmed by the Seller e-mailing the Customer confirmation of acceptance of the order at the e-mail address provided by the Customer, who formally accepts use of e-mail for the Seller’s confirmation of the order.

Customers can track their order on the Site and contact the Seller’s customer service (hereafter the “Customer Service“) by e-mail at [email protected].

The Seller reserves the right to refuse to honour a Customer’s order if the order appears to be abnormal, excessive or in breach of the provisions of the TCS. Equally, the Seller shall not be liable if the administrative and/or technical processing of an order on the Site is disrupted by a virus, computer bug, unauthorised human intervention or any other cause beyond the Seller’s control, or if there is a strong presumption of fraud, or in case of any form of fraud, committed in particular by computer, in which case the Seller reserves the right to interrupt or cancel the outstanding order.

3.1. – Chararcteristics of the Items

The Seller has paid the utmost attention to the characteristics, descriptions, colours, photographs and representations of the Items on the Site, which are presented as precisely and accurately as possible (specifications, illustrations, size, composition, etc.). However, the Seller cannot accept any liability for minor variations in the presentation of the Items or for any ensuing differences in appreciation thereof.

Customers are invited to refer to the description of each Item to take cognisance of its properties and distinctive features, more particularly with regard to the desired characteristics and size, as the Customer alone is responsible for the choice and purchase of an Item. Customers can also at the Customer Service any time contact by e-mail at [email protected].

3.2. – Availability of hte Items

The Items presented on the Site are available for sale while stocks last. Details of availability are provided on the Site when the order is placed and the Seller makes every effort to update these Item availability details on a regular basis. If an ordered Item is not in stock despite the Seller’s best efforts, the latter will so inform the Customer by any means (phone call or e-mail) as soon as possible. The order concerned will be cancelled and the Customer will be reimbursed for the price paid for the Item concerned within no more than fourteen (14) calendar days of the cancellation

The Seller accepts no liability for stock shortages or unavailability of Items.

4.1. – Prices

The prices of Items are stated inclusive of tax in euros.

They do not include delivery charges or customs duty, billed to the Customer in addition depending on the place of delivery, as stated on the Site before confirmation of the order .

The Seller reserves the right to modify its prices without notice at any time. However, Items are billed to the Customer on the basis of the prices applying on the Site at the time of ordering and the Seller cannot modify them when payment for the order has been made.

4.2. – Payment terms and methods

The total amount due by the Customer is indicated before final confirmation of the order on the Site.

Payment for the order is made solely on the Site by Carte Bleu bank card, Visa, Mastercard or American Express. To make a payment, the Customer must enter the card’s details, including the name of the cardholder, the card number, its expiry date and its 3-digit security code. Payments are handled by the secure Adyen payment solution.

Payment is deemed final after confirmation thereof is sent by the issuer. Should the bank reject the payment, the order will be automatically refused and the Seller will be released from any obligation and liability vis-à-vis the Customer.

5.1. – Delivery arrangements

The Seller delivers its Items only in the Territory.

The conditions, prices and delivery lead times stated on the Site can be accessed o the Site at any time by clicking the “delivery and payment” link.

The conditions, prices and delivery lead times applying to the order are those indicated to the Customer when the latter selects a delivery method before confirming the order.

The Items purchased by the Customer are delivered to the address provided in the order on the Site. No deliveries can be made to PO boxes.

Customers bear the consequences (late delivery, impossibility of delivery, Items returned to the Seller, extra transport costs, etc.) resulting from any incorrect and/or incomplete delivery indications they provided and/or their absence at the time of delivery.

When their order is dispatched, Customers receive e-mail notification thereof. Customers can track their orders with the number of the parcel provided by the Seller. it is up to the Customer to be present (or represented) at the time of delivery of their order. If a Customer is absent at the time of delivery, the carrier will where necessary leave a non-delivery notice informing him of how and when to collect the parcel.

5.2. – Late delivery

In the event of absence or late delivery, the Customer must e-mail the Seller at [email protected] as soon as possible or call the Customer Service number stated under “Contact”. Where applicable the Seller will contact the carrier to investigate the matter.

If the delivery deadline is exceeded for a reason unrelated to the Customer or in case of force majeure as defined by the French Civil Code and relevant French case law, the Customer may, in accordance with the provisions of article L. 216-2 of the French code of consumer law, charge the Seller to make the delivery within a reasonable time limit by registered letter with acknowledgement of receipt or in writing on another durable medium. If the Seller fails to deliver within this extended time limit, the Customer may cancel his order in another registered letter with acknowledgement of receipt or in writing on another durable medium sent to the Seller. The order will be deemed cancelled when the Seller receives the letter or written cancellation informing it of the cancellation, unless the latter has made the delivery in the meantime. The Customer will then be reimbursed for the price of the order within no more than fourteen (14) calendar days of cancellation thereof. Barring special cases or unavailability of one or more Items, the ordered Items will be delivered in one go.

5.3. – Receipt of the Items

The risks attached to the Items are transferred to the Customer on delivery, that is, when the Customer (or any third party named by the latter) physically takes possession of the Items concerned.

Moreover it is up to the Customer (or any third party named by the latter) to check the number and condition of the Items when they are delivered by the carrier. If the received parcel is open or obviously damaged, or if any of the Items in the parcel are damaged or missing or do not match the order, the Customer (or any third party named by the latter) should refuse the parcel or the Items concerned and make the customary written reservations, on the carrier’s delivery note in as much detail as possible (parcel open, parcel or item(s) damaged or missing or not matching the order, etc.).

In any event, the Customer also undertakes to notify the Seller forthwith by e-mail at [email protected] or call the number stated under “Contact”, in order to allow the Seller to conduct an investigation with the carrier and/or seek recourse from the carrier within the period specified by the applicable regulations, where appropriate.

If an Item is missing, or is refused or returned by the Customer in the above circumstances, the Seller will either refund the Item(s) concerned within 14 days or reship the damaged or missing Item(s).

It should be noted that the above provisions do not preclude the Customer’s right to cancel, as stated in section 6 below, or the Customer’s benefit of the guarantees given, as stated in clause 7 below.

It should be pointed out that if the Seller’s Site offers Items that can be customised (for instance engravings or the Customer’s initials), the right to cancel and this clause 6 do not apply to Items that have been customised at the request of the Customer, in accordance with the provisions of article L. 221-28 of the French code of consumer law.

The Customer has fourteen (14) clear days from the date of receipt of the Items to exercise his/her right to cancel, without having to give reasons:

• by printing out the cancellation form, a template of which is provided in appendix 1 of these TCS, filling it in then returning it to the Seller within that deadline, either by e-mail at [email protected] or by post at the following address: Goossens Paris, 1 rue Anne Marie Fettier 93300 Aubervilliers ;
• sending the Seller, within that time limit, either by e-mail at [email protected] or by post at the following address: Goossens Paris, 1 rue Anne Marie Fettier 93300 Aubervilliers, an unambiguous statement of his/her wish to cancel, and including the particulars the Seller needs to identify the order concerned (full name, date and order number)..

The Customer will then have 14 days in which to return the Items from notification of his/her decision to cancel. Items purchased in sales or private sales connot be exchanged.

The Items must be returned complete, with their original packaging and the labels still attached and intact, so that the Seller can offer them for sale again as new. Items must be returned together with the delivery note provided in the original parcel, to the following address: Goossens Paris, 1 rue Anne Marie Fettier 93300 Aubervilliers .

The costs and risks of the returned Items remain chargeable to the Customer, who is invited to take all appropriate measures to ensure they are returned in pristine condition and to use a carrier of his/her choosing that can provide proof of shipment of the Items and proof of receipt thereof by the Seller. The Items cannot be returned to a Goossens Paris shop or any point of sale that sells Goossens branded items. The Seller will not refund any Items returned by the Customer that do not correspond to the ordered Items, or that are incomplete or damaged and/or that were not purchased on the Site.

The Customer may be held liable if the Item is deteriorated by handling other than that involved in trying on an Item in a shop, in particular by wearing it. The Customer shall consequently try on the Item with all the necessary care, without removing its inner protective film fitted for the purpose.

If the aforementioned conditions are met, the Seller will refund the Items concerned within no more than 14 of (i) their return, or (ii) the date on which the Customer provides proof of shipment thereof (whichever date is the earlier), the rest of the order remaining firm and final. Proof of shipment of the Items includes any means that incontrovertibly evidences shipment of the Items to the Seller.

The delivery charges incurred to deliver the order will not be refunded to the Customer.

Repayment will be made by the same means of payment as that used by the Customer, or if the Customer agrees, by any other means of payment, at no additional charge to the Customer (bank transfer).

If the Items are returned after the fourteen (14) day deadline from the Customer’s decision to cancel (the date stated on the proof of shipment being legally binding), or if the aforementioned conditions are not met, the Seller may refuse to refund the Customer. If the refund is refused, the Items may be returned to the Customer at the latter’s expense if (s)he so requests, within 2 months of the request.

The Seller is bound by the legal warranty of conformity and the warranty concerning defects in the object of purchase.

WARRANTY Your GOOSSENS jewellery is covered by a 24-month commercial warranty from the date of purchase and upon the presentation of proof of purchase. This warranty covers damage, provided that it has been used under normal conditions and that the care instructions have been followed. This warranty covers repairs to clasps and rivet tubes, gilding and gluing of lost or broken stones. This warranty does not cover: – Damage caused by impact, accidental breakage/scratches or repeated exposure to heat, moisture, perfume, cosmetics or any other product that may have a corrosive effect. – Damage caused by alteration or attempted repair not carried out by GOOSSENS – Normal wear and tear of the jewellery If your jewellery requires a repair that is not covered by this warranty or if your warranty has expired, please contact the original sales outlet in order to get an estimate. Unless otherwise stated, the repair time usually takes one month from the day the item of jewellery is left with us. MAINTENANCE All GOOSSENS pieces are handmade and have, by nature, slight variations – such as inclusions in the rock crystal – that make each piece unique. In order to preserve the brilliance of your jewel, we recommend that you take special care of it and handle it delicately. It is best to avoid wearing your jewellery in the following situations: –          When washing your hands or when bathing –          During activities that require the use of corrosive products –          During activities that may cause shocks and scratches We also recommend that you avoid: –          Exposing your jewellery to high temperatures –          Direct contact with your perfume and make-up For regular maintenance, we suggest wiping your jewellery over with a soft cloth. When you are not wearing it, we recommend that you store your jewellery in its original individual pouch, away from light and heat. Following these few precautions will preserve your jewellery, which will naturally develop a burnished effect over time.

For jewelleries purchased in France, GOOSSENS is also obliged to guarantee their defects of conformity or hidden defects under the conditions provided for in articles L217-4 and following of the French Consumer Code.

When acting on the ground of the statutory warranty of conformity you:

– have a period of two (2) years as from the delivery of your jewelry to act against GOOSENS;

– when repair is possible, you may choose between repair or replacement of your jewelry, subject to the cost conditions provided for in Article L. 217-9 of the French Consumer Code.

– are exempted from providing proof of the existence of your jewelry’s lack of conformity during this timeframe.

The statutory warranty applies independently of any commercial warranty that might be offered.

You can decide to launch a claim under the warranty for hidden defects as per articles 1641 to 1648 and 2232 of the French civil code and, in this case, you can choose between cancelling the sale or a reduction in the sale price in accordance with article 1644 of the French civil code.

Article L217-4 of the French Consumer Code: The seller shall deliver a product that conforms to the contract and is liable for any non-conformities existing upon delivery. It is also liable for non-conformities resulting from packaging, assembly instructions or installation when responsible for this under the contract or when this has been carried out under its supervision.

Article L217-5 of the French Consumer Code: The product conforms to the contract:

1. If it is fit for the purpose usually expected of a similar product and, where applicable:
– if it matches the description provided by the seller and has the properties the seller presented to the buyer in the form of a sample or model;
– if it has the properties a buyer can legitimately expect based on the public representations made by the seller, the producer or by its representative, particularly in advertisements or labels;

2. Or if it has the features defined by agreement by the parties or is fit for any special use sought by the buyer, which has been notified to and accepted by the seller.

Article L217-12 of the French Consumer Code: Actions resulting from non-compliances are limited to two years from delivery of the product.

Article L217-16 of the French code of consumer law: When the buyer asks the seller for a repair covered by the guarantee during the period of the said guarantee granted when the moveable good was acquired or repaired, any period of immobilization of at least seven days is added to the remaining period of the guarantee.

This period starts when the purchaser requests action or make the good in question available for repair, if this postdates the request for action.

Article 1641 of the French Civil Code: The seller is bound by the warranty for hidden defects in the item sold which make it unfit for the purpose for which it is intended, or restrict this purpose to such an extent that the buyer would not have purchased it or would only have paid a lower price, if he had known this.

Article 1648 para 1 of the French Civil Code: Actions resulting from hidden defects must be brought by the buyer within a period of two years from the discovery of the defect.

It should be noted that statutory warranties do not cover damage or defects resulting from an external cause (accident, shock, …) or from the misuse, or non-conform use of the Jewelry with regards of Jewelry’s characteristics. 

Customers wishing to exercise their rights under one of their statutory guarantees are invited to contact the Customer Service (by e-mail at [email protected] or use the phone numbers indicated under “Contact”). The Seller may ask the Customer to provide any relevant information in order to ascertain whether the reported defect is covered by a statutory guarantee. If it is, the Seller will tell the Customer what procedure to follow to return the Item concerned, the cost of the return being borne by the Seller.

Customers are informed that any information connected to their orders undergoes automated data processing, in accordance with the principles stated in the personal data policy published on the Site.

The Seller undertakes to respect the confidentiality of the personal data communicated by the Customer on the Site and process it in accordance with the provision of regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, repealing directive 95/46/EC (general data protection regulation).

Any question and/or correspondence and/or complaint concerning an order placed on the Site must be sent to the Customer Service by e-mail at  [email protected] or by calling the number (free of charge from a landline) stated under “Contact”.

No complaint will be handled in a Goossens Paris shop or a retail outlet in which Goossens Paris branded items are sold, and no exchange will be offered in the said outlets.

The Seller accepts no liability for total or partial failure to meet its obligations under a contract of sale and these TCS if this is caused by a force majeure event in the conditions defined by the French Civil Code and the case law of the Court of Cassation.

In which case the Seller, affected by the case of force majeure, will so inform the Customer by e-mail within no more than ten (10) days of the occurrence of the said event, indicating the foreseeable length and effects thereof, and will do its utmost to mitigate its effects. The Customer may ask the Seller to cancel the sale by e-mail at [email protected] or by calling the numbers stated under “Contact”.

The obligations will again be binding when the force majeure event ends and the Seller has duly informed the Customer thereof.

If one or more stipulations of the TCS are deemed invalid or declared as such by a law, a regulation or a final ruling by a competent court, the other stipulations will remain in force under the same terms and conditions.

These TCS and all orders placed on the Site in accordance with these TCS are governed by French law, barring legal provisions to the contrary imposing the applicability of a foreign law.

For any complaint or dispute concerning the Site, these TCS and/or an order, and before any application for mediation, the Customer should contact the Goossens Paris Customer Service (by e-mail at [email protected] or by calling the numbers stated under “Contact”), to lodge the complaint or dispute and try and find an amicable solution with the Seller.

If the complaint cannot be resolved amicably by the Customer Service, the Customer may, as (s)he sees fit:

• Refer the matter to the online dispute resolution platform of the European Commission at the following address : https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
• Refer the matter to the online mediation service of the Centre de Médiation et d’Arbitrage de Paris (hereafter “CMAP”) at http://cmap.fr/ or at the following postal address:  CMAP (Service de Médiation de la Consommation), 39 avenue Franklin Roosevelt – 75008 Paris.

For the Customer’s referral to the CMAP to be admissible, it must include: the Customer’s postal address, telephone number and e-mail address, the full names and address of Goossens Paris, a brief summary of the facts, and evidence of the amicable dispute resolution procedures that the Customer has already completed.

Article L152-2 of the French code of consumer law: A dispute cannot be examined by a consumer mediator when:

1. The consumer cannot prove that (s)he has previously attempted to resolve the dispute directly with the professional by filing a written complaint, where applicable by following the procedure stipulated by the contract;
2. The claim is manifestly groundless or unfair;
3. The dispute has already been examined or is currently being examined by another mediator or a court;
4. The consumer submitted the claim to the mediator more than one year after filing the written complaint with the professional;
5. The dispute is outside the mediator’s remit. The mediator informs the consumer within three weeks of receipt of the case file that the latter’s application for mediation has been refused.

Barring amicable agreement (including via the aforementioned mediation process), or if the Customer wishes to refer the complaint or dispute directly to the courts without attempting to reach an out-of-court settlement, the French courts have territorial jurisdiction to hear the case, barring legal provisions to the contrary that require it to be referred to a foreign court.

For the attention of …………………………………. [the professional must insert its name and address geographical here and, when they are available, its fax number and e-mail address]:

I/we (*) hereby notify you (*) that I/we cancel (*) the contract for the sale of item (*)/for the service provision (*) below:

Ordered on (*)/received on (*):

Order number (**):

Name of the consumer(s):

Address of the consumer(s):

Signature of the consumer(s) (only if this notification is a paper form):

Date :

(*) Delete as appropriate .

(**) the order number is available in the Customer’s area on the Site